- ABOUT THESE TERMS
1.1 These Terms and Conditions (Terms) apply to all bookings made with William Chase Clark, operating as Grey History (we, us, our).
1.2 Our details:
(a) Legal name: William Chase Clark, operating as Grey History
(b) ABN: 60 228 206 314
(c) Address: 33 Adelaide Street, Surry Hills NSW 2010, Australia
(d) Email: Support@greyhistory.com
(e) Emergency contact during travel (if different): +44 7517 982 882
1.3 By making a booking, you agree to be bound by these Terms on behalf of all persons named on the booking (each a Traveller, and collectively you, your).
1.4 These Terms must be read together with your Booking Confirmation. If there is an inconsistency, the Booking Confirmation prevails to the extent of the inconsistency. - OUR PROMISES, AND WHAT WE ASK OF YOU
2.1 Our promises
(a) We will use reasonable care and skill in arranging and delivering the Trip.
(b) We will provide clear pre departure information and updates where things change.
(c) If something goes wrong, we will take reasonable steps to assist and to resolve issues promptly.
2.2 What we ask of you
(a) Read all information we provide, including fitness, walking, stairs, and meeting point requirements.
(b) Give us accurate Traveller details and tell us promptly if anything changes.
(c) Raise issues as soon as they arise so we have a fair chance to fix them. - DEFINITIONS
3.1 Booking means your reservation for a Trip, confirmed by us in writing.
3.2 Booking Confirmation means the confirmation email or document we issue confirming your Booking.
3.3 Trip means the tour described in your Booking Confirmation.
3.4 Start Date means the first date of travel on the itinerary.
3.5 Total Price means the total amount payable for the Trip, including any mandatory taxes and fees identified at booking.
3.6 Package Booking means a booking that is subject to mandatory package travel rules in an EU or UK jurisdiction (or any other jurisdiction with equivalent mandatory package travel rules), as determined by us acting reasonably and in accordance with the law.
3.7 Unavoidable and Extraordinary Circumstances means events beyond reasonable control, the consequences of which could not have been avoided even if all reasonable measures had been taken.
3.8 Trip page means the webpage for the relevant Trip on our booking platform or website that describes the Trip, including the itinerary summary, inclusions, and the minimum number of travellers. - OPTIONAL COURTESY HOLD
4.1 We may, at our discretion, place a courtesy hold on a booking for up to 72 hours.
4.2 A hold is not a confirmed booking. A booking is confirmed only when we issue a Booking Confirmation and receive the required payment. - TRIP INFORMATION AND WHAT’S INCLUDED
5.1 The inclusions and exclusions are exactly as stated in your Booking Confirmation.
5.2 We may use third party suppliers to deliver parts of the Trip. You agree to comply with reasonable supplier rules notified to you. - PRICES
6.1 Price lock
The Total Price stated in your Booking Confirmation is fixed at the time of booking and will not be increased.
6.2 Changes requested by you
If you request a change to your booking, or you add optional services or upgrades, additional charges may apply. We will confirm any revised price in writing before the change is confirmed.
6.3 Obvious errors
If we discover an obvious pricing error before departure, we may correct it and notify you as soon as reasonably possible. If you do not wish to proceed at the corrected price, you may cancel and receive a full refund of amounts paid. - BOOKING AND PAYMENT
7.1 Deposit
A deposit of USD 1,000 per Traveller (or the equivalent amount in the currency you pay in, as calculated and displayed at checkout) is due at the time of booking.
7.2 Instalments
The balance of the Total Price is payable in two equal instalments:
(a) First instalment: 120 days before the Start Date
(b) Second instalment: 90 days before the Start Date
7.3 Late bookings
(a) If you book within 120 days of the Start Date but more than 90 days before the Start Date, the deposit and the first instalment are due immediately at the time of booking. The second instalment remains due 90 days before the Start Date.
(b) If you book within 90 days of the Start Date, full payment of the Total Price is due immediately at the time of booking.
7.4 Non payment
If you do not pay by the due dates, we may treat the booking as cancelled by you after giving you a reasonable opportunity to remedy the non payment. Cancellation fees may apply under clause 11. - COOLING OFF
8.1 Cooling off window
If you cancel within 7 days of the Booking Confirmation, and the cancellation occurs more than 120 days before the Start Date, we will refund all amounts paid.
8.2 Platform or payment charges
(a) For Package Bookings, refunds under clause 8.1 will be made without deduction.
(b) For all other bookings, we will handle any non-recoverable card, bank, or booking platform charges in accordance with clause 11.7(b). - CHANGES BY YOU
9.1 You must ensure all Traveller names match passports and that all information you provide is accurate.
9.2 Transfers to another traveller
You may request to transfer your booking to another person who satisfies all conditions applicable to the Trip by giving us written notice before departure. You and the replacement traveller are jointly responsible for any outstanding amounts and any reasonable costs incurred due to the transfer, including supplier fees.
9.3 Administration fees
We may charge reasonable administration fees for changes and pass through supplier fees. - CHANGES OR CANCELLATION BY US
10.1 Minor changes
We may make minor changes where the overall character of the Trip is not materially altered. This includes changes that arise from venue closures, strikes, weather, safety concerns, official directions, or other operational constraints affecting individual sites or activities. Where a scheduled site or activity becomes unavailable, we may substitute a reasonable alternative of comparable value or interest.
10.2 Significant changes
If we must make a significant change, we will notify you as soon as reasonably possible and offer you one of the following:
(a) accept the proposed change; or
(b) accept a substitute Trip of comparable quality, if available; or
(c) cancel and receive a refund in accordance with clause 11, subject to any mandatory legal requirements.
A significant change includes changes that materially alter the overall character of the Trip. Without limitation, this may include:
(i) a change to the Start Date or end date;
(ii) a material change to the overall itinerary structure, such as the removal or replacement of multiple major scheduled visits, or a meaningful reduction in included guiding or hosted components;
(iii) a change to accommodation that results in a material downgrade in standard or location, or a change of accommodation provider that materially affects the Trip experience; or
(iv) a material change to the destination or the primary locations visited.
For clarity, the unavailability of a single museum, monument, restaurant, or other individual site or activity will not, of itself, be a significant change where we provide a reasonable substitute. If no reasonable substitute can be provided, you may be entitled to an appropriate price reduction or partial refund for the affected component, subject to mandatory legal requirements.
10.3 Minimum numbers cancellation
We may cancel the Trip if the minimum number of travellers stated on the relevant Trip page is not reached. We will not cancel the Trip for this reason later than 120 days before the Start Date.
10.4 Unavoidable and extraordinary circumstances
We may cancel if we are prevented from performing the Trip due to Unavoidable and Extraordinary Circumstances.
10.5 Refunds if we cancel
If we cancel under clause 10.3 or 10.4, we will refund amounts paid in accordance with clause 11, subject to any mandatory legal requirements.
- CANCELLATION BY YOU, TERMINATION FEES, CREDITS, AND REFUNDS
11.1 How to cancel
You may cancel by written notice to Support@greyhistory.com. Cancellation takes effect when we receive your notice.
11.2 Termination fees and legal compliance
If you cancel (other than under clause 11.9), you agree to pay a termination fee.
For Package Bookings, the termination fee must be appropriate and justifiable. For all bookings, we will act reasonably and in good faith.
For clarity, any permitted administrative or payment handling costs are reflected within the termination fee where applicable, and are not deducted separately from refunds for Package Bookings.
11.3 Standard termination fee schedule (maximums)
The following amounts are maximum termination fees.
(a) More than 120 days before Start Date
Maximum termination fee: an amount equal to the deposit per Traveller (USD 1,000, or the equivalent amount in the currency you paid in, as calculated and displayed at checkout), capped at the amount paid.
(b) 120 to 91 days before Start Date
Maximum termination fee: 50 percent of the Total Price.
(c) 90 to 31 days before Start Date
Maximum termination fee: 75 percent of the Total Price.
(d) 30 days or less before Start Date, or no show
Maximum termination fee: up to 100 percent of the Total Price.
11.4 When we may reduce the termination fee
(a) We may, at our discretion, reduce the termination fee if we are able to recover costs from suppliers or resell your place.
(b) For Package Bookings, we will reduce the termination fee to the extent required by mandatory law where a lower fee is necessary for the fee to remain appropriate and justifiable.
11.5 Refunds after applying the termination fee
If amounts paid exceed the termination fee (as applied under clause 11.3 and adjusted under clause 11.4 where applicable), we will refund the difference.
11.6 Credit option (traveller choice)
Instead of a cash refund otherwise payable under clause 11.5, you may choose a credit note for the same value as the cash refund amount.
(a) Credits are valid for 12 months from the Start Date.
(b) Credits may be transferred once to another person with our written consent.
(c) Credits cannot be used to avoid any price difference between departures. If the replacement trip is more expensive, you pay the difference. If it is cheaper, we may issue a credit for the difference.
11.7 Platform or payment charges
(a) For Package Bookings, refunds will be made without deduction for card, bank, or booking platform charges.
(b) For all other bookings, if card, bank, or booking platform charges were incurred by us and are not recoverable by us, we may deduct those charges from any refund, but only to the extent permitted by law and only where we can evidence they were actually incurred and are not recoverable.
11.8 Single supplement if a roommate cancels
If you are booked in shared twin or double accommodation and your roommate cancels, you agree to pay the applicable single supplement unless:
(a) you provide a replacement traveller accepted by us and the accommodation provider; or
(b) we are able to match you with another traveller willing to share.
11.9 Free cancellation in limited cases
For Package Bookings, you may cancel without paying a termination fee if Unavoidable and Extraordinary Circumstances occur at the place of destination or its immediate vicinity and significantly affect performance of the Trip or transport to the destination. In that case you are entitled to a full refund of amounts paid, but no additional compensation, unless required by law.
11.10 Refund timing
Where a refund is payable, we will process it without undue delay.
For Package Bookings, we will refund no later than 14 days after termination, unless a different period is required by mandatory law. - IF YOU MISS SERVICES OR LEAVE EARLY
12.1 If you miss any part of the Trip due to late arrival, illness, choice, removal under clause 14, or any other reason not caused by our failure to provide services with due care and skill, no refund is payable for unused services except where required by law. - FITNESS, HEALTH, MOBILITY, AND PRACTICAL REQUIREMENTS
13.1 Group travel requires a shared pace. You must be fit enough to participate without causing material delay to the group or requiring disproportionate assistance.
13.2 You should expect sustained walking, stairs, uneven surfaces, and time on your feet. Some venues may have limited lift access.
13.3 You must be able to manage your own luggage, including on cobblestones, stairs, and in areas where vehicles cannot stop close to accommodation.
13.4 You must tell us before booking if you have any condition, injury, mobility limitation, or medical requirement that may affect your ability to participate or may require accommodation.
13.5 We may request a medical clearance where reasonably necessary for safety. - CONDUCT, SAFETY, AND REMOVAL
14.1 You must comply with safety instructions and reasonable directions from us and suppliers.
14.2 You must not behave in a way that is disruptive, dangerous, abusive, unlawful, or that materially impacts the safety or enjoyment of others.
14.3 Smoking policy
You must not smoke in group settings, including during group walks and at group meals.
14.4 We may refuse participation or remove a traveller where reasonably necessary for safety, compliance, or to prevent material disruption. If removed, no refund is payable for unused services except where required by law. Any additional costs incurred are your responsibility. - TRAVEL DOCUMENTS, VISAS, AND TRAVEL ADVICE
15.1 You are responsible for passports, visas, entry requirements, and health requirements.
15.2 You should check official government travel advisories before booking and before departure. - INSURANCE
16.1 Travel insurance is required
You must hold comprehensive personal travel insurance for the full duration of the Trip, including cover for medical expenses, emergency evacuation and repatriation, personal liability, and cancellation or interruption. You are responsible for ensuring your policy is suitable for your circumstances, including cover for illness and any related disruption where available.
16.2 Evidence of insurance
We may request evidence of cover at any time. If we request evidence, we will normally do so no later than 30 days before the Start Date. You must provide evidence within 7 days of our request and, in any event, before departure. If you cannot provide evidence, we may treat this as a traveller initiated cancellation under clause 11.
16.3 Our insurance does not replace your insurance
We may hold business insurance for our operations. This does not provide personal travel insurance cover for you and does not cover your personal losses, medical costs, or trip disruption. You must rely on your own travel insurance for those risks. - DIETARY REQUIREMENTS AND ALLERGIES
17.1 We will use reasonable efforts to accommodate notified dietary requirements where practical, but we cannot guarantee that all dietary needs or allergy controls can be met where services are provided by third party venues.
17.2 You are responsible for managing your own medical risks relating to allergies and dietary issues. - CHANGES DURING THE TRIP AND ASSISTANCE
18.1 If events during the Trip require changes, we may modify arrangements for safety, operational, or legal reasons.
18.2 If a significant portion of services cannot be provided as agreed, we will, where reasonably possible, offer suitable alternative arrangements at no extra cost, or provide an appropriate price reduction or refund where required by law.
18.3 If you are in difficulty, we will provide reasonable assistance, noting that costs may be payable by you where the difficulty is caused intentionally or negligently by you. - COMPLAINTS, SERVICE ISSUES, AND PRICE REDUCTIONS
19.1 If you have a complaint or problem during the Trip, you must tell us promptly so we have a reasonable opportunity to resolve it.
19.2 If not resolved during the Trip, you must submit your complaint in writing within 30 days after the Trip ends, including booking reference, details, and any supporting evidence.
19.3 If a service is not provided, or is provided in a materially deficient way, we may offer remedial action, an appropriate price reduction, or a partial refund, as appropriate and subject to mandatory legal requirements. We will assess this by reference to categories such as accommodation, included meals, guiding and hosting, included transport, and entry tickets or experiences.
19.4 Incidents, injuries, and potential claims
If any incident occurs during the Trip that may give rise to a complaint, claim, injury, illness, loss, or property damage, you must notify us as soon as reasonably practicable and provide reasonable assistance and information we request in relation to that incident. You must not agree with any third party that we will pay compensation, reimburse costs, or accept responsibility, and you must not sign any document on our behalf. - PHOTOS, AUDIO, AND MEDIA (OPTIONAL)
20.1 We may take photographs, audio, or video during the Trip for marketing and documentation purposes.
20.2 You may opt out by notifying us in writing before the Start Date. We will take reasonable steps to avoid featuring you, but we cannot guarantee incidental capture in group or public settings. - LIABILITY AND CONSUMER RIGHTS
21.1 Nothing in these Terms excludes, restricts, or modifies any consumer guarantees, rights, or remedies that cannot be excluded under Australian Consumer Law or other applicable consumer protection laws.
21.2 To the maximum extent permitted by law and subject to clause 21.1, our liability is limited to the value of the services we are responsible for supplying.
21.3 We are not responsible for acts or omissions of third parties unrelated to the travel services included in the Trip, or for events outside our reasonable control, except to the extent we are required by law to provide refunds, assistance, or alternative arrangements. - PRIVACY
22.1 We collect and use personal information to administer your booking and deliver the Trip, and may share necessary information with suppliers.
22.2 Our Privacy Policy is available at: https://greyhistory.com/privacy-policy/ - GOVERNING LAW AND DISPUTE RESOLUTION
23.1 These Terms are governed by the laws of New South Wales, Australia. The parties submit to the jurisdiction of the courts of New South Wales, Australia. - GENERAL
24.1 If any provision is invalid or unenforceable, it is severed and the remainder continues.
24.2 These Terms and your Booking Confirmation form the entire agreement about the Trip.